Issue:

When a 50.7F.xx error displays on the control panel, it indicates an issue with the fuser. The XX is a two digit code that provides information on the specific issue causing the error.

Solution

.

  1. Open the right door.
    Figure : Open the right door
  2. Locate the fuser.
  3. Grab the handles and squeeze the blue release levers. Pull the fuser straight out of the product to remove it. Paper could be jammed inside the fuser where it would not be visible.

    Figure : Remove the fuser

       CAUTION:
    The fuser might be hot while the product is in use.

  • Open the jam-access door (callout 1). If paper is jammed inside the fuser, gently pull it straight up to remove it (callout 2). If the paper tears, remove all the paper fragments.

       CAUTION:

    Even if the body of the fuser has cooled, the rollers inside might still be hot. Do not touch the fuser rollers until they have cooled.

    Figure : Remove jammed paper

     

  • Push the fuser completely into the product.

    Figure : Reseat the fuser

     

  • Close the right door.

    Figure : Close the right door

     

    • If the issue persists, contact HP technical support to perform additional troubleshooting steps.