Fixes or workarounds for recent issues in OneDrive
Last updated: 15 November 2019
Recent issues
If you are experiencing problems accessing OneDrive online, you can see the status of Microsoft Office Online Services at the Service Health portal.
Personal Vault is displaying the wrong language [PENDING]
Unable to upload or attach OneDrive files in iOS 13 [WORKAROUND]
OneDrive issues with BT Web Protect [WORKAROUND]
Some images are cropped or altered automatically by OneDrive [WORKAROUND]
"OneDrive cannot connect to Windows" error [WORKAROUND]
Error code: 0x80070005 when setting up Known Folder Move in OneDrive for Business [WORKAROUND]
Files uploaded at OneDrive.com show incorrect dates [WORKAROUND]
"Size on Disk" property shows different data
Unable to see Desktop contents
Unable to upload or download files from OneDrive.com [WORKAROUND]
The file or folder already exists on OneDrive [WORKAROUNDS]
OneDrive shows “processing changes” [WORKAROUND]
Unable to share OneDrive files from Outlook.com [WORKAROUND]
A duplicate file is created with your computer name added to the filename [WORKAROUND]
Error message "You're syncing a different account" appears [WORKAROUND]
Error message "You're already syncing this account." appears [WORKAROUND]
Common issues
Sync problems
Lost data or missing files
Hints and tips
Follow these hints and tips to get the most out of your OneDrive and to make sync as trouble-free as possible.
Update to the latest version of OneDrive
Only sync what you need
Check you're not syncing too many files
Mark files as Offline in mobile devices
Make sure you stay within the storage limit
https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b